How to cancel UK mobile contracts
To cancel a UK mobile contract, text PAC to 65075 to switch and keep your number, or STAC to 75075 to leave without it, then give the code to your new provider. Ofcom has banned charging for notice periods that run after the switch date. Cheaper option: O2, SMARTY and VOXI have cheaper social tariffs for people on Universal Credit and some other benefits.
How to cancel UK mobile contracts
- To switch and keep your number, text PAC to 65075. To leave without keeping it, text STAC to 75075.
- Your provider texts back the code with important information, such as any early termination charges.
- Give the code to your new provider. Your number normally moves within one working day, and a PAC lasts 30 days.
Watch out for
- Ofcom has banned charging for notice periods that run after the switch date.
- Leaving during a minimum term can mean early termination charges, and a phone you are paying off still has to be paid.
Cheaper than cancelling
O2, SMARTY and VOXI have cheaper social tariffs for people on Universal Credit and some other benefits.
If they offer you a deal to stay
You don't have to accept a retention offer. If you still want to cancel, choose the option to continue, and don't stop until you see a confirmation screen or email.
Signed up through Apple or Google?
If you signed up in an iPhone app, cancel in iPhone Settings under your name, then Subscriptions. If you signed up on Android, cancel in the Google Play Store under Payments and subscriptions.
Your rights in the UK
- A service contract made online, by phone or away from a shop can usually be cancelled within 14 days of signing up, without a reason.
- You can stop a recurring card payment (a continuous payment authority) by telling your bank or card company, up to the end of the business day before it is due. They must do it. That stops the money, not the contract, so you may still owe what you agreed.
- New UK subscription rules start in January 2027: clearer information up front, regular reminders, an easier way to leave, and a new 14-day cooling-off period after a free trial or a renewal.
More on UK subscription rights
Quick answers
- Can I cancel UK mobile contracts online?
- Yes. To switch and keep your number, text PAC to 65075. To leave without keeping it, text STAC to 75075.
- Is there a cheaper way to keep UK mobile contracts?
- O2, SMARTY and VOXI have cheaper social tariffs for people on Universal Credit and some other benefits.
- What should I watch out for when cancelling UK mobile contracts?
- Ofcom has banned charging for notice periods that run after the switch date. Leaving during a minimum term can mean early termination charges, and a phone you are paying off still has to be paid.
Sources
- https://www.ofcom.org.uk/phones-and-broadband/switching-provider/switching-mobile
- https://www.ofcom.org.uk/phones-and-broadband/saving-money/social-tariffs
Ask Cancel My Sub yourself
Type the name of any subscription and get the same steps, plus a calendar reminder for the last safe day to cancel. Open Cancel My Sub, free, no sign-up.
In Claude or any app that takes MCP connectors, add https://goodturn-mcp.pages.dev/cancelmysub/mcp and ask: “How do I cancel UK mobile contracts?”