How to cancel Microsoft 365
To cancel Microsoft 365, go to account.microsoft.com/services/microsoft365 and sign in with the account that pays, then select Cancel subscription (it may say Upgrade or Cancel) and follow the steps. If you bought it through Google Play, the Apple App Store or a retailer such as Amazon, cancel with them.
How to cancel Microsoft 365
- Go to account.microsoft.com/services/microsoft365 and sign in with the account that pays.
- Select Cancel subscription (it may say Upgrade or Cancel) and follow the steps.
Watch out for
- If you bought it through Google Play, the Apple App Store or a retailer such as Amazon, cancel with them.
- Not every cancellation gets a refund. Refund eligibility shows after you cancel.
Cheaper than cancelling
Microsoft lets you switch to a different Microsoft 365 plan instead of cancelling.
If they offer you a deal to stay
You don't have to accept a retention offer. If you still want to cancel, choose the option to continue, and don't stop until you see a confirmation screen or email.
Signed up through Apple or Google?
If you signed up in an iPhone app, cancel in iPhone Settings under your name, then Subscriptions. If you signed up on Android, cancel in the Google Play Store under Payments and subscriptions.
Your rights in the UK
- A service contract made online, by phone or away from a shop can usually be cancelled within 14 days of signing up, without a reason.
- You can stop a recurring card payment (a continuous payment authority) by telling your bank or card company, up to the end of the business day before it is due. They must do it. That stops the money, not the contract, so you may still owe what you agreed.
- New UK subscription rules start in January 2027: clearer information up front, regular reminders, an easier way to leave, and a new 14-day cooling-off period after a free trial or a renewal.
More on UK subscription rights
In the US, the FTC's click-to-cancel rule is not in force. What that means for you.
Quick answers
- Can I cancel Microsoft 365 online?
- Yes. Go to account.microsoft.com/services/microsoft365 and sign in with the account that pays.
- Is there a cheaper way to keep Microsoft 365?
- Microsoft lets you switch to a different Microsoft 365 plan instead of cancelling.
- What should I watch out for when cancelling Microsoft 365?
- If you bought it through Google Play, the Apple App Store or a retailer such as Amazon, cancel with them. Not every cancellation gets a refund. Refund eligibility shows after you cancel.
Sources
Ask Cancel My Sub yourself
Type the name of any subscription and get the same steps, plus a calendar reminder for the last safe day to cancel. Open Cancel My Sub, free, no sign-up.
In Claude or any app that takes MCP connectors, add https://goodturn-mcp.pages.dev/cancelmysub/mcp and ask: “How do I cancel Microsoft 365?”