How to cancel The Gym Group
To cancel The Gym Group, go to My membership in The Gym Group app or member's area and follow the cancel steps, or use Live Chat if you pay by recurring card payment. Make the change at least 4 working days before your next collection date, or you may be charged for another month.
Timing
Make the change at least 4 working days before your next collection date.
How to cancel The Gym Group
- Open The Gym Group app, or sign in to the member's area on its website.
- Go to My membership and follow the cancel steps.
- If you pay by recurring card payment, cancel through Live Chat with Customer Service instead.
Watch out for
- Make the change at least 4 working days before your next collection date, or you may be charged for another month.
Cheaper than cancelling
You can freeze your membership instead of cancelling.
If they offer you a deal to stay
You don't have to accept a retention offer. If you still want to cancel, choose the option to continue, and don't stop until you see a confirmation screen or email.
Signed up through Apple or Google?
If you signed up in an iPhone app, cancel in iPhone Settings under your name, then Subscriptions. If you signed up on Android, cancel in the Google Play Store under Payments and subscriptions.
Your rights in the UK
- A service contract made online, by phone or away from a shop can usually be cancelled within 14 days of signing up, without a reason.
- You can stop a recurring card payment (a continuous payment authority) by telling your bank or card company, up to the end of the business day before it is due. They must do it. That stops the money, not the contract, so you may still owe what you agreed.
- New UK subscription rules start in January 2027: clearer information up front, regular reminders, an easier way to leave, and a new 14-day cooling-off period after a free trial or a renewal.
More on UK subscription rights
Quick answers
- Can I cancel The Gym Group online?
- Yes. Open The Gym Group app, or sign in to the member's area on its website.
- Is there a cheaper way to keep The Gym Group?
- You can freeze your membership instead of cancelling.
- How much notice does The Gym Group need?
- Make the change at least 4 working days before your next collection date.
- What should I watch out for when cancelling The Gym Group?
- Make the change at least 4 working days before your next collection date, or you may be charged for another month.
Sources
Ask Cancel My Sub yourself
Type the name of any subscription and get the same steps, plus a calendar reminder for the last safe day to cancel. Open Cancel My Sub, free, no sign-up.
In Claude or any app that takes MCP connectors, add https://goodturn-mcp.pages.dev/cancelmysub/mcp and ask: “How do I cancel The Gym Group?”